Privacy Policy

1. Our Privacy Promise

TourWhisper does not sell your personal information.

We do not rent, trade, or provide your personal information to data brokers. We use personal information to provide, protect, improve, and personalize TourWhisper — not to sell people’s data.

We do not share your personal information with venues, creators, institutions, or partners for their own independent marketing unless we clearly tell you and, where required, ask for your permission.

2. About TourWhisper

TourWhisper provides personalized self-guided audio experiences designed to help visitors explore meaningful places at their own pace. Our services may include audio narration, route suggestions, stop-by-stop guidance, maps, images, transcripts, language options, experience styles, accessibility-supportive features, recommendations, reviews, and related digital content.

Because TourWhisper is an early-stage service, some features may change over time. If we add new features that involve new ways of collecting or using personal information, we may update this Privacy Policy.

3. What TourWhisper Does Not Do

TourWhisper does not sell your personal information.

TourWhisper does not rent or trade your personal information.

TourWhisper does not provide your personal information to data brokers.

TourWhisper does not share your personal information with third parties for their own independent marketing unless we clearly disclose that practice and, where required, ask for your permission.

TourWhisper does not currently share personal information for cross-context behavioral advertising.

TourWhisper does not use precise location information to track users across unrelated apps, websites, or services.

TourWhisper does not knowingly collect personal information directly from children under 13.

TourWhisper does not store full credit card numbers on its own systems.

4. Information We May Collect

TourWhisper may collect information that you provide directly, information collected automatically when you use our service, and information from third-party service providers.

The information we collect may depend on how you use TourWhisper and which features are available to you.

5. Information You Provide to Us

We may collect information you choose to provide, including:

• Name
• Email address
• Account information
• Login information
• Purchase-related information
• Support requests
• Refund requests
• Newsletter or marketing signups
• Reviews, ratings, corrections, comments, suggestions, or feedback
• Language preferences
• Experience preferences
• Route selections
• Accessibility-related preferences you choose to provide
• Other information you submit through forms, account settings, checkout, support, or communication channels

You are not required to provide all types of information, but some information may be needed to create an account, complete a purchase, access an experience, receive support, or use certain features.

6. Account Information

If TourWhisper offers account features, we may collect and store information related to your account, including your name, email address, password or login credentials, purchase history, saved experiences, preferences, reviews, account settings, and support history.

You are responsible for keeping your account information accurate and secure.

If you request account deletion, we may delete or deactivate your account information, subject to information we need to retain for legal, tax, security, fraud prevention, accounting, dispute resolution, compliance, or legitimate business record purposes.

7. Purchase and Payment Information

TourWhisper may collect purchase-related information, including the experience purchased, purchase date, access period, price, currency, refund status, transaction identifiers, and related checkout information.

Payments may be processed by third-party payment providers, app stores, platforms, or financial service providers. TourWhisper does not intend to store full credit card numbers or full payment card details on its own systems.

Payment providers may collect and process your payment information according to their own terms and privacy policies.

8. Location, GPS, and Route Information

TourWhisper may use or request location information, GPS signals, device permissions, browser permissions, map data, or similar technologies to support features such as:

• Route guidance
• Nearby stops
• Location-based playback
• Recommendations
• Safety reminders
• Experience functionality
• Personalization
• Improving route accuracy and user experience

Location-based features may require your permission. You can usually disable location access through your device, browser, or app settings, but some TourWhisper features may not work properly without location access.

TourWhisper may use precise or approximate location information depending on the feature, device settings, browser settings, app settings, and permissions you choose.

TourWhisper does not use precise location information to track you across unrelated apps, websites, or services.

Where possible, we try to use location information only as needed to provide or improve the relevant experience.

9. Device, Usage, and Technical Information

When you use TourWhisper, we may automatically collect certain technical and usage information, including:

• IP address
• Device type
• Browser type
• Operating system
• App version or website version
• Referring pages
• Pages or screens viewed
• Search activity
• Audio playback activity
• Experience access activity
• Approximate location derived from IP address
• Error logs
• Performance data
• Cookie or similar technology identifiers

We may use this information to operate, secure, improve, personalize, and analyze TourWhisper.

10. Cookies and Similar Technologies

TourWhisper may use cookies, pixels, local storage, software development kits, analytics tools, and similar technologies to operate the website or app, remember preferences, understand usage, improve performance, measure marketing effectiveness, prevent fraud, and support security.

Some cookies may be necessary for the service to function. Others may be used for analytics, personalization, or marketing, where permitted.

TourWhisper does not currently intend to use cookies, pixels, or similar technologies to sell personal information or share personal information for cross-context behavioral advertising.

If we later use advertising, retargeting, or similar technologies in a way that is considered a “sale” or “sharing” of personal information under applicable law, we will update our disclosures and provide any choices required by law.

If we use optional analytics or advertising cookies, we may provide additional information or controls through a Cookie Policy, cookie banner, browser settings, device settings, or other available preference tools.

11. Sensitive Information

TourWhisper does not ask users to provide sensitive personal information unless it is needed for a specific feature, support request, legal requirement, or user-selected preference.

If you choose to provide accessibility preferences, mobility-related notes, family-use information, language preferences, location permissions, or similar details, we use that information only to support your experience, respond to your request, improve TourWhisper, or provide the relevant feature.

Please do not provide sensitive personal information unless it is necessary for your request or the feature you choose to use.

12. Reviews, Ratings, Feedback, and Submissions

If TourWhisper allows reviews, ratings, comments, corrections, photos, suggestions, or other feedback, we may collect and use that information to operate, improve, moderate, promote, and develop TourWhisper.

Some submissions may be visible to other users if submitted through a public or semi-public feature. Please do not submit personal information that you do not want others to see.

TourWhisper may remove, reject, edit, or moderate submissions in accordance with our Terms of Use.

13. Personalization

TourWhisper may personalize your experience based on information such as your selected route, language, experience style, preferences, saved guides, location permissions, playback activity, or other choices you make while using the service.

Personalization is designed to help TourWhisper feel more useful, flexible, and relevant to the way you explore.

TourWhisper does not sell personalization data.

14. Artificial Intelligence and Content Improvement

TourWhisper may use technology, including artificial intelligence tools, to help create, improve, translate, organize, test, or support audio experiences, website content, support workflows, and product features.

If we use user feedback, support messages, reviews, corrections, or usage information to improve TourWhisper, we will use it in a way that is consistent with this Privacy Policy.

TourWhisper does not use your personal information to sell user profiles or provide data to data brokers.

If we later use personal information in a materially different way involving AI systems, we will update this Privacy Policy where appropriate.

15. How We Use Information

TourWhisper may use information to:

• Provide, operate, and improve the service
• Create and manage accounts
• Process purchases and refunds
• Provide access to purchased experiences
• Deliver audio guides, route features, transcripts, and related content
• Personalize experiences based on selected route, language, experience style, preferences, or location-based features
• Provide customer support
• Respond to questions, requests, corrections, or complaints
• Send service-related communications
• Send marketing communications if permitted
• Improve content, routes, accessibility-supportive features, and user experience
• Analyze website, app, and guide performance
• Prevent fraud, misuse, unauthorized access, scraping, or abuse
• Protect the rights, safety, and security of TourWhisper, users, partners, creators, venues, service providers, and third parties
• Comply with legal, tax, accounting, regulatory, and contractual obligations
• Enforce our Terms of Use and other policies

16. How We Share Information

TourWhisper does not sell your personal information.

We do not rent, trade, or provide your personal information to data brokers. We do not share your personal information with third parties for their own independent marketing purposes. We do not currently share personal information for cross-context behavioral advertising.

We may share information only as needed to operate, protect, improve, or provide TourWhisper, including with:

• Payment processors
• App stores or checkout platforms
• Hosting, cloud, database, and storage providers
• Analytics providers
• Map, GPS, or location technology providers
• Email and newsletter providers
• Customer support tools
• Security, fraud prevention, and technical service providers
• Professional advisors, such as attorneys, accountants, or consultants
• Government authorities, regulators, courts, or law enforcement where required or permitted by law
• A buyer, successor, or other party involved in a merger, acquisition, financing, reorganization, sale of assets, or business transfer

These service providers are permitted to use information only as needed to provide services to TourWhisper or as otherwise allowed by law.

We may also share aggregated, de-identified, or non-personal information that does not reasonably identify you.

17. Partners, Venues, Institutions, and Creators

Some future TourWhisper experiences may be created in collaboration with venues, institutions, creators, or partners.

Unless clearly disclosed, TourWhisper does not share directly identifiable user information with a venue, institution, creator, or partner for their own independent marketing purposes without appropriate notice or consent.

We may share aggregated or non-identifying information with partners, such as experience usage trends, general visitor interest, guide performance, or feedback themes.

18. Marketing Communications

If you sign up for TourWhisper updates, newsletters, launch announcements, offers, or marketing communications, we may use your email address or other contact information to send those messages.

You may unsubscribe from marketing emails by using the unsubscribe link in the email or contacting us.

Even if you unsubscribe from marketing messages, we may still send service-related messages, such as purchase confirmations, account notices, refund updates, security alerts, policy updates, or support responses.

19. Children and Minors

TourWhisper may include family-friendly content or experience styles that are helpful for younger visitors. However, TourWhisper is not intended for children under 13 to use without a parent or guardian.

TourWhisper does not knowingly collect personal information directly from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate parental consent, we will take reasonable steps to delete it.

Parents and guardians are responsible for supervising minors who use TourWhisper through their account or device.

20. International Users

TourWhisper, LLC is based in the United States. If you access or purchase TourWhisper from outside the United States, your information may be collected, processed, stored, and transferred in the United States or other countries where our service providers operate.

Privacy laws in the United States and other countries may differ from the laws in your location.

If you are located outside the United States, you are responsible for using TourWhisper only where permitted by applicable law.

21. Legal Bases for Certain International Users

Where required by applicable law, TourWhisper may rely on one or more legal bases to process personal information, including:

• Providing the service or fulfilling a contract with you
• Processing purchases and account access
• Responding to your requests
• Complying with legal obligations
• Protecting safety, security, and fraud prevention interests
• Improving and operating our business
• Your consent, where required

Where consent is required, you may have the right to withdraw consent, subject to applicable law and any limits that apply to information already processed.

22. Your Choices and Rights

Depending on where you live and the features available to you, you may have the right to:

• Access personal information we hold about you
• Correct inaccurate information
• Delete certain information
• Request a copy of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Disable cookies or similar technologies through browser or device settings
• Disable location access through device, browser, or app settings

To make a privacy request, contact us using the information in the Contact section below.

We may need to verify your identity before responding to certain requests.

23. California Privacy Rights

If California privacy laws apply to TourWhisper or to your information, California residents may have additional rights regarding personal information, including rights to know, access, correct, delete, and opt out of certain uses or disclosures.

TourWhisper does not sell personal information.

TourWhisper does not currently share personal information for cross-context behavioral advertising.

If we later use advertising technologies, analytics tools, marketing tools, or similar technologies in a way that is considered a “sale” or “sharing” of personal information under applicable California privacy law, we will update this Privacy Policy and provide any required notices and choices.

We will not discriminate against you for exercising privacy rights required by applicable law.

24. Privacy Signals and Opt-Out Choices

If required by applicable law, TourWhisper will honor applicable privacy rights, opt-out requests, and recognized privacy signals in the manner required by law.

If TourWhisper later uses technologies that require additional consent or opt-out controls, we may provide those controls through a Cookie Policy, cookie banner, privacy settings, browser-based tools, device settings, or other available methods.

25. Data Retention

TourWhisper keeps personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the service, maintain accounts, process purchases, provide support, improve experiences, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records.

Retention periods may vary depending on the type of information, the feature used, legal requirements, and business needs.

We may retain certain information even after account deletion where required or permitted for legal, tax, accounting, security, fraud prevention, dispute resolution, compliance, or legitimate business record purposes.

26. Security

TourWhisper uses reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, app, network, database, payment system, transmission method, or storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials secure and for using TourWhisper through safe devices, networks, and browsers.

27. Third-Party Services and Links

TourWhisper may link to or rely on third-party services, including payment processors, app stores, map providers, analytics providers, ticketing platforms, venue websites, transportation services, creator content, social media platforms, cloud hosting providers, and external sources.

Third-party services may collect, use, store, and share information according to their own privacy policies and terms.

TourWhisper is not responsible for the privacy practices, content, security, accuracy, availability, pricing, or actions of third-party services.

28. Business Transfers

If TourWhisper is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, business transfer, or similar transaction, information may be transferred as part of that transaction.

If that happens, the receiving party may use the information in a manner consistent with this Privacy Policy unless you are notified otherwise or unless applicable law requires a different process.

29. Changes to This Privacy Policy

TourWhisper may update this Privacy Policy from time to time.

The updated Privacy Policy will be posted with a new “Last updated” date. Continued use of TourWhisper after changes means you acknowledge the updated Privacy Policy.

If we make material changes, we may provide additional notice where required by law or where appropriate.

30. Contact

Questions about this Privacy Policy or privacy requests may be sent to:

• TourWhisper, LLC
• Email: privacy@tourwhisper.com
• General support questions may be sent to: support@tourwhisper.com
• Legal notices may be sent to: legal@tourwhisper.com