Support for better visits.

TourWhisper provides personalized self-guided audio experiences for museums, landmarks, walking tours, scenic drives, road trips, and other meaningful places. Each guide is designed to help you know what to notice, where to look, and why it matters.

No. TourWhisper is self-guided. There is no live guide, fixed group, or scheduled tour time. You use your phone, begin when you are ready, and explore at your own pace.

TourWhisper connects the place, its stops, the surroundings, and the stories into one experience. Where available, you can choose the route, narration style, and language that fit your visit.

TourWhisper guides are digital products. No physical product is shipped. After payment is completed, the confirmation screen will indicate that your guide is available. You will also receive an email confirming your payment.

Use the same email address used for the purchase. If the full guide does not appear, close your browser and sign in again. TourWhisper will send a secure sign-in link to that email address. Open the link, return to the purchased guide, and the full audio experience should be available.

Unless a different access period is clearly displayed before purchase, access lasts for one year from the purchase date.

Email support@tourwhisper.com from the purchase email and include the guide name, purchase date, device type, and a short explanation of the issue. Screenshots are helpful.

Yes. You may play the guide aloud for companions who are physically exploring with you, including through a phone speaker, shared audio equipment, headphones, or vehicle speakers. You may not share your account, secure sign-in link, or purchased access so another person can use the guide independently.

You may currently access a purchased guide on up to two personal devices, including at the same time. This allowance does not permit account sharing or separate independent use by another person.

Gift options may be added in the future. Until then, contact support@tourwhisper.com if you need help purchasing access for someone else.

No. Prices vary by guide. The price displayed on the guide page and at checkout is the price that applies to that purchase.

TourWhisper’s base prices are set in U.S. dollars. Depending on your location and available checkout options, you may be offered a supported local currency. The final price and payment currency will be shown before you complete the purchase.

TourWhisper may offer promotional prices or discounts for a limited time. A promotion remains available only while it is displayed on the applicable guide page or at checkout. The final discount and price will be shown before payment.

Any applicable taxes will be calculated and displayed before payment is completed. Your bank or card provider may separately charge foreign-transaction or currency-conversion fees that TourWhisper does not control.

Payments are processed securely by Stripe or another disclosed payment provider. TourWhisper does not store your complete payment-card details on its own systems.

You may request a full refund within one hour after payment is successfully completed, for any reason. An eligible request remains eligible even if you have already opened, accessed, or listened to part or all of the guide.

Email support@tourwhisper.com within one hour after payment is completed. Send the request from the same email address used for the purchase and include the guide name, purchase date, and order or receipt information, if available. The time the email is sent determines whether the request was made within the one-hour period.

After one hour, purchases are generally non-refundable, except where required by law or when a verified TourWhisper technical issue prevented reasonable access to the purchased guide.

Approved refunds are returned to the original payment method and normally appear within five to ten business days, depending on the customer’s bank or payment method.

Venue hours, closures, admission, parking, reservations, and access are controlled by the venue, not TourWhisper. Please check official venue information before your visit. The one-hour refund policy still applies; after that period, venue closures do not automatically qualify for a refund unless required by law.

We do our best to respond as soon as possible. Please allow up to two business days for a response.

No. TourWhisper sells digital audio experiences. No physical products are shipped.

There is no physical product to return. Requests involving a guide purchase are handled under the Refund Policy.

Not currently. TourWhisper currently offers one-time guide purchases only. There are no subscriptions, automatic renewals, or recurring charges to cancel.

No. You can follow the suggested route or adapt the experience by skipping stops, replaying stops, or spending more time where you want.

Some experiences include route lengths such as Must-See Route for essential stops, Highlights Plus for a fuller path, and Full Immersion for the most complete experience.

Some guides include Thoughtful Explorer for reflective depth, Young Adventurer for a lighter and more playful approach, and Inclusive Learner for clearer, more descriptive guidance.

Yes. You can pause, replay, skip ahead, or continue at your own pace.

Check phone volume, silent mode, Bluetooth, and internet connection. Then close and reopen the guide. If the problem continues, email support@tourwhisper.com.

No. GPS or automatic location-based playback may be available only for selected experiences. You can still use the stop list or map and tap play manually.

Some features may require internet access. Unless a guide clearly states that offline access is available, plan to use an internet connection.

For driving experiences, you can usually connect your phone through Bluetooth, USB, or the vehicle’s audio system. Set up and test the audio before driving.

Headphones or earbuds are recommended in museums, indoor spaces, and crowded areas. For driving experiences, you may prefer the vehicle speakers.

No. Admission, parking, transportation, special tickets, shows, food, and venue services are not included unless clearly stated.

Only when clearly stated. Some TourWhisper experiences are independently created and are not sponsored, approved, or endorsed by the featured place.

No. The venue controls admission, hours, closures, capacity, accessibility, and on-site rules.

Languages depend on the guide. Check the individual experience page before purchase.

Some experiences include transcripts or read-along text. Availability depends on the guide.

TourWhisper is designed to support different ways of exploring, including clearer narration and descriptive guidance where available. Physical accessibility also depends on the venue, route, terrain, elevators, stairs, crowds, and local conditions.

Pay attention to your surroundings, crossings, traffic, stairs, crowds, uneven surfaces, weather, and venue instructions. Pause the audio whenever you need to focus on safety.

No. Drivers must not hold, read, browse, or adjust TourWhisper while driving. Set up the guide before moving and let a passenger operate the device when possible.

Yes. Writers, guides, educators, researchers, storytellers, historians, photographers, and local experts may contact creators@tourwhisper.com.

Yes. Museums, landmarks, historic sites, cultural centers, universities, cities, tourism boards, and visitor organizations may contact creators@tourwhisper.com for collaborations, corrections, multilingual experiences, and visitor education.